Support
We're here to help
Contact us
For questions, bug reports, or account help, email us at beaconfocussupport@gmail.com. We typically respond within a few business days.
Before you write
Many common questions are answered in our FAQ, including:
- How Screen Time blocking works
- Joining Circles with invite codes
- Monk Mode and Beacons
- Deleting your account
- Notification troubleshooting
Troubleshooting
Apps aren't being blocked
Make sure Screen Time permission is granted in iOS Settings. Re-select your apps in Beacon's focus session setup if you've recently installed new apps.
Can't join a Circle
Invite codes are 6 characters and case-insensitive. Ask your friend for a fresh code if the circle is full (max 10 members) or the code has expired.
Account deletion
You can delete your account in the app under Settings → Delete account. This is permanent and removes you from all Circles.
Privacy requests
For privacy-related requests, email beaconfocussupport@gmail.com with the subject line "Privacy request." See our Privacy Policy for details on data we collect.